Privacy policy

At Stenungsbaden Yacht Club, we process your personal data in various contexts, e.g. when you order services from us, spend the night at our hotels, use the services we provide and in other contexts. In our privacy policy, you will find information about our processing of personal data. Below you will also find contact information if you have questions or if you want to request access to information.

We process your personal data in accordance with the Swedish Data Protection Ordinance in force at any given time, hereinafter GDPR.

 

Personal data manager for your personal data
Our company Stenungsbaden Yacht Club, org. no. 5565588–3310, Södra Stenungsön, 444 48 Stenungsund, tel. +46 303-72 68 00, e-mail info@stenungsbaden.se is responsible for the processing of personal data in our systems for booking, invoicing and hotel operations. We are also responsible for processing our marketing and sending e-mails to our customers and other contacts.

Processing of personal data in connection with booking of accommodation and stay
In connection with the bookings that you make yourself or that others make on behalf of you, we process personal data that we need to be able to fulfill the agreement on booking and purchase of services. This refers to information that you have provided to us directly or that you have provided to us via a travel agency or agent. We treat e.g. information regarding your identity, your contact details and your payment information. In some cases, we save your passport number. In addition, we process other information that you may have provided and that is important for your stay with us. This may include information about allergies or special requests regarding your stay. We register all purchases and orders you make with us, e.g. spa, restaurant, room service, so that we can deliver these services and so that you can pay for them.

We process this information for as long as is necessary to fulfill the booking agreement with you, and also as long as applicable laws and regulations require us to do so.

We use key cards to log in to our hotels. We do this to counter and be able to solve crime and with regard to security, including fire safety. We save the logins for 21 days.

Processing of personal data for marketing purposes
When you subscribe to our newsletter, we save and use your e-mail address to send news and offers from us.

We also use your e-mail address or telephone number to send news and offers in accordance with rules regarding existing customer relationships. Our basis for this is the Marketing Act.

We may contact you via social media after your consent or in accordance with existing customer relationships. To use social media as a communication channel, we must provide your e-mail address or telephone number to the social media. Our basis for this is consent or legitimate interests.

You can withdraw consent that you have previously given to us at any time. You can also refuse to receive marketing according to existing customer relationships. You do this by sending an e-mail to info@stenungsbaden.se

Processing of personal data for development, troubleshooting and security
We process data, including personal data to troubleshoot and correct errors, to improve our services and the technology we use, and to analyze users and user behaviors. In addition, we process personal data to verify your identity, including verification of identity when using our digital services.

We anonymize data and produce statistics as far as they go, but must also process personal data for development, troubleshooting, statistics or security purposes.

Processing of personal data for other purposes
If you contact our customer service or otherwise contact us with inquiries, we process personal information you provide to the extent necessary to be able to answer and log your inquiry. The basis for this is legitimate interests, or to be able to fulfill agreements with you, or to answer your requests.

In addition to processing described in our privacy policy or based on your consent, we may in some cases be required to process personal data when applicable regulations, including the Data Protection Regulation and GDPR, valid government order or court impose or permit us to do so.

Disclosure of personal data and statutory processing
We do not disclose your personal information to third parties without your consent, or without applicable laws, including the Data Protection Regulation and the GDPR, valid government order or court allowing or imposing this on us.

To avoid misunderstandings, we would like to clarify that our data processing for processing data for our own purposes, is not considered disclosure.

Your rights
As a natural person, you have a number of rights under the Data Protection Ordinance.

You have the right to request information, correction and deletion of personal data we process regarding you. You also have the right to request limitation of processing, the right to object to the processing and the right to data portability.

To apply your rights, you can send us an e-mail at info@stenungsbaden.se. We will respond to your request as soon as possible, and within 30 days at the latest.

We will ask you to confirm your identity or provide you with additional information before allowing you to exercise your rights against us. We do this to make sure that we only disclose your personal information to you – and not to anyone who pretends to be you.

Commercial activities as part of a stay must be arranged directly with the hotel.

Personal data assistant
We are part of Strawberry. Strawberry has its own personal data assistant. The personal data assistant is an agent for all hotels affiliated with Strawberry, including ourselves.

The personal data assistant is our contact person for the Data Inspectorate (Norwegian Data Inspectorate).

The assistant provides all hotels within Strawberry, our data processors and our employees with advice and guidance on the processing of personal data and on the regulations for this. The assistant works to ensure that we comply with both the regulations regarding personal data and our own internal guidelines.

Our personal data assistant can also help you manage your rights towards us, or help you get answers to questions about your personal data with us.

You can contact our personal data assistant at DPO@choice.no .

If you believe that our processing of your personal data does not correspond to our description here, or if we otherwise violate the Data Protection Ordinance, you can also file your complaint to the Data Inspectorate in Norway, or to the supervisory authority in the country where you spend the night at one of our hotels. Information on how to contact the Data Inspectorate can be found on the Data Inspectorate’s website www.datatilsynet.no .

 

Cookies

We use cookies to improve the user experience on our websites.
A cookie is a small text file that is saved on your device (eg your smartphone, computer, tablet). Cookies help to identify which pages are visited on our website. The information saved using cookies can e.g. be how you use the website, which browser you use and which web pages you have visited.

A permanent cookie remains on your device for a predetermined period of time. A session cookie is temporarily stored in your device’s memory while you are on our websites. Session cookies are deleted when the browser is closed. We use both permanent cookies and session cookies. Strawberry may also use third-party cookies.

If you do not want our websites to store cookies on your device, you can deactivate cookies in your browser. If you disable cookies, the functionality of our websites will be reduced.

Personalized stay with us
At Stenungsbaden Yacht Club, we want to offer our customers the absolute best hotel experience that suits the individual guest’s preferences and purchase history.

We want, on the basis of legitimate interests, to use information we have received from you regarding your requests for rooms (eg «windows facing the sea» «want quiet rooms») and information about your purchases with us («sparkling water» instead of « still water ») to be able to offer you a customized stay.

This information is collected based on the purchases you make with us and the wishes you have made to our employees.

In addition, on certain occasions we collect information about you from open sources, such as the internet and social media, limited to information that is relevant to be able to offer you a personal stay with us. The basis for this is legitimate interests.

The information is not disclosed to anyone else.

You can object to our use of your information for personalization of your stay. This can be done by sending an e-mail to info@stenungsbaden.se

 

Changes to the privacy policy or treatment
We work continuously with the development and improvement of our services to our customers. This may change the approach or scope of our processing of personal data. The information we provide in this privacy policy will therefore be changed and updated from time to time. We will also change the privacy policy in accordance with new rules or if government practice so requires.