Privacy policy
At Stenungsbaden, we process your personal data in various contexts, e.g. when you order services from us, stay overnight at our hotel, use services provided and in other contexts. In our privacy policy you will find information about our processing of personal data. Below you will also find contact details if you have questions or if you want to request access to information.
We process your personal data in accordance with the current Swedish data protection regulation, hereinafter GDPR.
Personal data controller for your personal data
Our company Stenungsbaden Yacht Club, 556707-8596, phone +46(0)303-72 68 00 email: info@stenungsbaden.se is responsible for the processing of personal data in our systems for booking, invoicing and hotel operations. We are also responsible for the processing of our marketing and sending of e-mails to our customers and other contacts.
Processing of personal data in connection with booking overnight accommodation and stay
In connection with bookings that you make yourself or that others make on your behalf, we process personal data that we need to be able to fulfill the agreement on booking and purchasing services. This refers to information that you have provided to us directly or that you have provided to us via a travel agency or an agent. We treat e.g. information regarding your identity, your contact details and your payment information. In some cases, we save your passport number. In addition, we process other information that you may have provided that is important for your stay with us. This may provide information about allergies or special requests regarding your stay. We register all purchases and orders you make with us, e.g. spa, restaurant, room service, for us to be able to deliver these services and for you to be able to pay for them.
We process this information for as long as it is necessary to fulfill the booking agreement with you, and also for as long as applicable laws and regulations require us to do so.
Processing of personal data for marketing purposes
When you subscribe to our newsletter, we save and use your email address to send you news and offers. When you register for our events, we save and use your email address to send future invitations in accordance with applicable rules. We may also process profile data such as your date of birth, gender, and place of residence to send personal greetings, customized offers, and relevant invitations based on your profile.
We also use your email address or telephone number to send news, offers, and invitations in accordance with rules regarding existing customer relationships. To make our communication as relevant as possible, we may segment our mailings based on your purchase history and registered preferences. We may also use encrypted versions of your contact details to create custom audiences on social media platforms, helping us reach people with similar interests to yours with relevant offers. Our basis for this is the Marketing Act and legitimate interest.
Processing of personal data for development, troubleshooting and security
We process data, including personal data, to troubleshoot and correct errors, to improve our services and technologies we use, and to analyze users and user behavior. We also process data for business intelligence and analytical purposes to predict trends and improve our commercial offerings. This may include automated processing to provide you with more relevant communication. In addition, we process personal data to verify your identity when using our digital services.
Processing of personal data for other purposes
If you contact our customer service or otherwise contact us with inquiries, we process the personal data you provide to the extent necessary to be able to answer and log your request. The basis for this is legitimate interests, or to be able to fulfill agreements with you, or to answer your requests.
In addition to processing described in our privacy policy or based on your consent, in some cases we may be forced to process personal data when applicable regulations, the Data Protection Regulation and the GDPR, valid authority order or court orders us or allows us to do so.
Disclosure of personal data and statutory processing
We do not disclose your personal data to third parties without your consent, or without applicable laws allowing or requiring us to do so. In cases where we offer co-branded events or packages with external partners, we may process your data to fulfill the specific delivery of that service. We ensure that such partners handle your data with the same level of confidentiality as we do. To avoid misunderstandings, we would like to clarify that our data processing for the processing of data for our own purposes is not considered disclosure.
Your rights
As a natural person, you have a number of rights according to the data protection regulation.
You have the right to request information, correction and deletion of.
Changes to the privacy policy or treatment
We work continuously with the development and improvement of our services to our customers. This may change the approach or scope of our processing of personal data. The information we provide in this privacy policy will therefore be changed and updated from time to time. We will also change the privacy policy in accordance with new rules or if government practice so requires.
